Frequently Asked Questions

How do I order bespoke-sized prints?

We are very happy to produce bespoke-sized prints. This FAQ takes you through the order process.

What will be the cost of ordering bespoke-sized prints?

We work out the costs to the nearest square meter of stock used and then work it back to the nearest paper size. For example: A0 is equivalent to 1 square metre and A1 is equivalent to 0.5 square metre.

How to order bespoke-sized prints

  1. When ordering a non-standard size print, choose the option Non-Standard Size from the drop-down menu for each product.
  2. Type your size requirements into the Notes box on the shopping basket page.
  3. You can request an estimate in the Notes box at this stage and we will contact you before going ahead.
  4. A price will not be generated at this stage until we have checked your file.
  5. For the above reason, choose the Invoice me option at checkout and do not make a payment, not even for the postage. If you require an estimate, then please include this in the Notes box as per 3). We won’t proceed with your print request or charge you any money until you confirm that we can go ahead.
  6. We will send an invoice as soon as the printing is completed.

Please get in touch with us if you’d like to discuss your requirements before placing the order.

 

What is the largest print size you can produce?

Our largest print size is A0 (841 x 1189mm), but we can print to any length and also produce custom sizes. Please contact us if you need a bespoke format.

We ship by courier for print over 850mm wide. See our delivery prices for the latest costs.

How long will it take for my order to arrive?

We aim to despatch orders by 1st Class post if they are placed before 12 noon. If you supply later than this and need your order urgently then call us on 01590 462020.

How wide are you able to print posters?

We have several papers with varying widths:

  • 180gsm coated paper is available in widths which include: 609mm (24”), 914mm (36”) and 1067mm (42”
  • 120gsm coated paper is available in the following widths: 609mm (24”), 914mm (36”) and 1118mm (44”)</l
  • 90gsm paper is available in the following widths: 609mm (24”), 914mm (36”) and 1067mm (42”)

Note that we send prints over 850mm wide via next day courier. The cost for this is £11 + VAT.

What type of file do you prefer?

We prefer to receive PDFs or JPEG files, but are able to work with most other formats. Please contact us if you would like to discuss your requirements in more detail.

How do I upload my files?

Once you’ve completed account registration and made your payment, you’ll be prompted to upload your files. Several files can be uploaded at one time and the quantity added together in the print options if the same sizes. Please contact us if you have any queries during this process.

How do I make a payment?

You can pay online via Worldpay or request to pay via invoice at the checkout stage. If you’re an international client who is VAT exempt then please request an invoice.